Frequently Asked Questions

You will receive one customer executive who will handle all your mentioned matters. From start to finish. 

Benjamin Rahimzadeh

Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

Yes, we give every customer the opportunity to have different login access options for sharing work with managing your subscriptions.

Benjamin Rahimzadeh

Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

Yes, transferring your subscription to a different type is possible and straightforward. Here's how you can do it:

1. Access the Online Portal: Log in to our online portal where you can view and manage your current subscription details.

2. Choose Your New Subscription Type: Within the portal, you’ll find options to change your subscription. You can select a new subscription type that better suits your needs, whether it’s an upgrade or a downgrade. In some cases the upgrade could be complimentary, however this is based on the publisher's policy. Which will be shared through the online portal or any other form of communication. 

3. Automatic Billing Adjustments: Once you choose a new subscription type, our system will automatically update your billing. This includes handling any prorated charges or issuing refunds where applicable, ensuring a smooth transition for you.

4. Customer Support Assistance: If you encounter any difficulties or have questions during the process, our customer support is readily available to assist you. They can help guide you through the process and resolve any issues.
   
   Benjamin Rahimzadeh

5. Ferdosi Subscription Services
   Ferdosi Media AB
   Stockholm, Sweden

We are excited to introduce a new feature developed in collaboration with the Copyright Clearance Center (CCC). This feature enables you to create direct links that will guide you to either article-level or publication-level search results in our Marketplace.

Key Aspects of This Feature:

• Open URL Instructions: Utilizing Open URL instructions, these links will direct you to specific content based on the identifiers available in our system. This ensures that you can navigate directly to the content you are interested in.

• Content Purchase and Reuse Options: Through these links, you'll gain access to a wide array of content purchase and reuse options. This feature is designed to enhance your research and content utilization experience by providing quick and easy access to a vast range of resources.

• Value Addition without Significant Investment: This feature is a significant value addition to our users. It allows you to access a broader range of content and services without requiring a substantial investment on your part.

• For Whom is This Feature Useful?: This is particularly beneficial for researchers, educators, and professionals who frequently need access to specialized content. Whether it's for academic research, teaching, or professional use, these direct links provide a convenient and efficient solution.
  
  Benjamin Rahimzadeh
  
  Ferdosi Subscription Services
  Ferdosi Media AB
  Stockholm, Sweden

• Our approach to subscription follow-up is designed to be swift, focused on solutions, and well-organized to ensure your utmost satisfaction.

Key Features of Our Routine:

• Flexible Subscription Management: You have the ability to cancel, change the status of your subscription, or make configurations to meet specific needs. This flexibility is central to our service, allowing you to tailor your subscription experience to your requirements.

• Transparent Communication: We prioritize building a transparent bridge between you (the Customer) and the Publisher. This means keeping you informed about every step and decision in the subscription process.

• Eliminating Hassles with Subscription Agents: A significant aspect of our service is the role of our subscription agents. They are responsible for managing and handling all aspects of your subscription on your behalf. This includes dealing with cleanups (such as rectifying any issues or errors in subscriptions) and specific requirements (like customizing subscription features according to your needs).

• Orderly Process: Our routines for handling subscriptions are systematic and follow a structured order. This ensures that all actions taken, from adjustments to cleanups, are done in a consistent and efficient manner.

Our Commitment:

• We are committed to ensuring that your experience as a subscriber is seamless and fulfilling. Our team is always ready to assist with any queries or requests, ensuring that your subscription aligns perfectly with your preferences and needs.

For any further assistance or clarification regarding our subscription management processes, please feel free to reach out to our support team. We're here to help!

Benjamin Rahimzadeh 
Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

In response to the query about online user guides, we proudly emphasize the intuitive and user-friendly design of our management system. We have consciously decided not to provide separate online user guides because of the system's straightforward and easy-to-navigate interface. 

But we do have the possibility to share a User Guide in your Portal if necessary. 

Yes

No

Benjamin Rahimzadeh
Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

Our delivery schedule is optimized for speed. Typically, we dispatch the publication on the same day it is released by the publisher. Depending on your location and the chosen delivery method, it can arrive as soon as the next business day. We emphasize short delivery times to ensure you receive your publications promptly after their release dates. Please note, that international deliveries may take longer due to customs and transit times.

Benjamin Rahimzadeh
Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

We offer a range of customizable delivery options to meet your unique needs, no matter where you are in the world. Our standard services include DHL Express for fast and reliable international shipping, and PostNord for regional deliveries. If you prefer a different postal service or have specific delivery requirements, please inform us. We are flexible and will make every effort to accommodate your request to ensure your publications are delivered according to your preferences.

Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

Upon receiving an order, it is processed at our central facility, which is staffed during standard business hours to ensure prompt handling. Our distribution network is supported by a well-equipped warehouse, where orders are picked and packed with precision. We primarily utilize DHL Express and PostNord to cater to various transportation needs, ensuring timely and efficient delivery to the specified address.

Handling Non-Conformities:

In the event of non-conformity, such as restraining orders, picking errors, mistaken orders, or returns, we have established the following routines:

1. Immediate Action: We act swiftly to address any issues, with a dedicated team in place for quick resolution of non-conformities.

2. Investigation and Resolution: A thorough investigation is conducted to identify the cause, after which corrective measures are taken. For example, in the case of error picking, the correct item is dispatched immediately, and measures are taken to prevent future occurrences.

3. Customer Communication: We maintain open lines of communication with the customer throughout the process, ensuring they are informed and satisfied with the resolution.

4. Follow-Up: After resolving the issue, we conduct follow-ups to confirm customer satisfaction and to implement any feedback into our continuous improvement process.

Our commitment to prompt and effective handling of non-conformities is a cornerstone of our customer service approach.

Benjamin Rahimzadeh

Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

Hello John, thank you for your continued support, and we're thrilled to hear that you value our journals. We completely understand your concern, and we have a solution that we believe will greatly simplify your experience.

Streamlined Journal Identification with Printed Labels

The beauty of these labels is not just in their functionality but also in their simplicity. We've intentionally kept them free of any branding or additional logos to maintain a clean and professional appearance. Our goal is to enhance your experience without adding any extra costs. That's right, John, these printed labels come at no additional charge to you.

Benjamin Rahimzadeh
Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

We're glad to hear that you're excited about this enhancement, John. You don't need to take any additional steps. All the journals you receive from us moving forward will come with these printed labels automatically. We want to ensure that your experience with our publications is as seamless and convenient as possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to make your journal collection management a breeze!

Benjamin Rahimzadeh
Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

Hello, thank you for your inquiry, and we appreciate your interest in improving your library's visitor tracking. Yes, it's absolutely possible to achieve this, and we have some recommendations on how you can make it happen

Start by maintaining visitor logs. Create a simple sign-in system where visitors can record their name, date, time of entry, and purpose of visit. This manual approach is a good starting point.

1. Library Management Software: Consider implementing library management software that includes visitor tracking features. Many modern library systems offer tools for recording visitor statistics, including check-in and check-out data.

2. Security Gates and Sensors: Install security gates and sensors at the entrance and exit points of the library. These can automatically count the number of people entering and exiting, providing real-time data on library traffic.

3. Surveillance Cameras: If you have surveillance cameras in the library, they can be used to monitor visitor traffic. Analyze the footage to count the number of individuals entering and leaving during specific time periods.

4. Visitor Counting Devices: Invest in electronic visitor counting devices that use infrared sensors or other technologies to track the flow of people in and out of the library. These devices can provide accurate data on visitor numbers.

5. WiFi Access Points: If your library offers WiFi access, you can leverage WiFi access points to monitor the number of devices connected to the network. This can give you an estimate of the number of visitors.

6. Library Cards or IDs: If you issue library cards or IDs to patrons, these can also be used to track library visits. Each time a card is scanned or swiped upon entry, it can be recorded in your system.

7. Data Analysis: Once you've collected visitor data, use data analysis tools to gain insights. Look for trends in visitor numbers, peak hours, and popular sections of the library. This information can help you optimize library operations.

8. Privacy Considerations: Be mindful of privacy concerns when collecting visitor data. Ensure that you have a clear privacy policy in place, and anonymize data when necessary.

9. Reporting: Regularly generate reports summarizing visitor statistics. Share this information with library staff and stakeholders to inform decision-making and improvements.

10. Time Spent 

    lack of granularity can limit the library's ability to understand how users are engaging with specific content.
    
    Ferdosi Subscription Services
    Ferdosi Media AB
    Stockholm, Sweden

Yes, we do have an account on Jaggaer.com, and it has been working seamlessly for us. We have successfully utilized the platform for procurement, supplier management, and other related processes without encountering any issues. If you have any questions or need assistance with any procurement-related matters, please feel free to reach out, and we'll be happy to assist you.

Mehdi Rahimzadeh

Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden

To discontinue subscription orders on our website, follow these steps:

1. Navigate to the "Reminder of renewal" section.

2. Select the journals you wish to discontinue and move them to the checkout area as if you want to renew them. 

3. In the check out area, add a note in the "Edit Order" section stating "Not Renew."

4. Proceed with the renewal process and finalize the checkout. Note that the note you added may not be visible in the final list, but this is not a cause for concern.

5. Upon receiving the print version (after submitting the orders) "Order Confirmation" , your renewal note will be displayed.

6. To complete the cancellation of your renewals, please send an email to our customer service specifying the journals you wish to not renew.

Best regards,

Benjamin Rahimzadeh

Ferdosi Subscription Services
Ferdosi Media AB
Stockholm, Sweden